Frequently Asked Questions
Everything you need to know about your Kayser Lingerie shopping experience.
How do I determine my correct size for Kayser Lingerie?
We provide a comprehensive size guide on every product page. We recommend taking fresh measurements of your bust and hips and comparing them to our chart to ensure the perfect fit for your silhouette.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, unwashed, and have all original tags and hygiene liners intact. Returns must be initiated within 30 days of purchase.
How should I care for my delicate lingerie items?
To preserve the lace and elasticity of your garments, we recommend hand washing in cold water with a gentle detergent. If using a machine, always use a mesh laundry bag and a delicate cycle.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern buy-now-pay-later options like Afterpay and Klarna for your convenience.
Are your materials ethically sourced?
Kayser Lingerie is committed to high standards of quality and ethical manufacturing. We work closely with our suppliers to ensure fair labor practices and the use of premium, skin-friendly fabrics.